Terms & Conditions

By making a purchase with The Thinktree, you agree to the following terms and conditions:

SHIPPING TIMES
All orders are shipped from Melbourne, Australia and processed within 1-3 business days of purchase, unless advised otherwise. For orders within Australia, please allow up to 7 business days for delivery. For international orders please allow up to 14 business days.

TRACKING & INSURANCE
Most orders are sent as letters which do not automatically come with a tracking number. Please advise if you would like to add tracking or insurance to any orders.

DUTIES AND TAXES
Buyers are responsible for any customs and import taxes that may apply. The Thinktree is not responsible for delays or costs associated with customs.

RETURNS & EXCHANGES
Please choose carefully as we cannot cancel or return 'change of mind' purchases and do not accept returns on first quality merchandise for any reason. If your order arrives damaged please contact us within 24 hours of receiving to make arrangements for a refund or replacement. Please retain original packaging. 

PRODUCT SPECIFICATION
All products are printed on 100% recycled paper. Due to the nature of the paper, natural variations do occasionally occur in the form of small specks and should be expected. Please note colours may vary slightly from screen to print

PRIVACY
Any personal information that you provide to us including your name, address, phone number and payment details will not be passed on or used for anything other than fulfilling your order. Your email address will be used to send you the occasional news and special offers. Unsubscribe from this at any time.

Please contact hello@thethinktree.com.au if you have any queries.